Job Title: Pre-owned Salesperson

Department: Pre-owned Sales

Reports To: Pre-owned Sales Manager

Revised Date: August, 2009


To apply for this Job Online please visit www.VillageAutomotiveGroup.com/ 

Village Automotive Group

Job Description

  

SUMMARY

 

Sells pre owned vehicles while achieving and maintaining appropriate levels of gross profit, volume, and customer satisfaction.

 

DUTIES AND RESPONSIBILITIES

 

Department/Team

  1. 1. Assist with snow removal and helps arrange vehicles on lots.

  2. 2. Assists management with show floor and/or lot traffic; may train or help other sales reps.

 

Process

1. Pre-Sale of Vehicle  

A. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

B. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Suggests alternative vehicles if necessary.  

C. Understands the terminology of the automobile business and keeps abreast of changes in product technology, inventory, features, accessories, advertising, etc. to provide thorough product information and demonstration to all prospects.  

D. Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer before test drive begins.

E. Ensures that the sales manager has an opportunity to meet each customer.  

2. Sale of Vehicle  

A. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

B. Knows and understands equity and values, and is able to explain depreciation to the customer. 

C. Turns 100 percent of closed deals to FI Manager and presents properly completed paperwork (i.e., insurance information, trade title, etc.).

D. Prepares sold vehicles for customer delivery prior to customer arrival.

E. Delivers vehicles to customers, ensuring the customer understands the vehicle's operating features, warranty, and paperwork. 

F. Introduces customer(s) to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.

G. Schedules first service appointment.  

H. Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.

I. Writes complete sales orders & processes paperwork in accordance with established dealership policies.

3. Sells/leases and delivers a minimum of 10 units per month.  

4. Exhibits a high level of commitment to customer satisfaction.  

5. Maintains a follow-up system that encourages prospect, repeat and referral business and contributes to customer satisfaction.

 

Training

1. Knows and understands the federal, state, and local laws which govern retail auto sales.

2. Understands the terminology of the automobile business and keeps abreast of changes in product technology, inventory, features, accessories, advertising, etc. to provide thorough product information and demonstration to all prospects.

 

 

Housekeeping

  1. 1. Attends sales meetings and product and sales training meetings as requested by manager.

  2. 2. Maintains a professional business appearance.  

  1. 3. Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

  2. 4. Assist with snow removal and helps arrange vehicles on lots.

 

Performs other duties as assigned.

 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

 

  1. 1. One year prior automobile experience with high end or luxury automotive sales preferred.  

2. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization and effective computer skills.

  1. 3. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and able to compute rate, ratio and percent.

  2. 4. Ability to understand and define problems, collect data, establish facts, and draw valid conclusions.

  1. 5. Valid Driver's License, acceptable driving record & at least 18 years of age required to drive company or customer vehicles.

 

PHYSICAL DEMANDS

 

  1. 1. Regularly required to talk and hear and frequently required to stand, walk, sit, reach with hands and arms; and stoop, kneel and crouch.

  2. 2. Regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds.  

  1. 3. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT

 

  1. 1. Frequently exposed to outside weather conditions and occasionally exposed to wet and/or humid conditions and fumes or airborne particles.

  2. 2. The noise level in the work environment is usually moderate.

 

Individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

To apply for this Job Online please visit www.VillageAutomotiveGroup.com/