Job Title: Night Service Manager-VC Department: Service Reports To: Night Service Manager Revised Date: December 2009 To apply for this Job Online please visit www.VillageAutomotiveGroup.com/

Village Automotive Group

Job Description

SUMMARY

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures the daily inventory of technician's time is consistently sold to service customers.

DUTIES AND RESPONSIBILITIES

Management

1. Works with upper management to develop annual Forecasts goals and objectives for the department

    and strives to meet them.

2. Assists in employment activities (i.e. interviews, hires, trains, motivation, scheduling, directives,

     monitors and evaluates the performance of all night service department staff in a positive teamwork 

     environment.

 3. Assists management with maintaining reporting systems required by general management and the

     factory, while controlling the performance of the department using appropriate reports, tracking      

     systems and surveys.

 4. Works with upper management to develop and implement a marketing plan which promotes and

      encourages new, referral and repeat business.

5.  Understands, keeps abreast of, and complies with federal, state, and local regulations that affect

     service operations, such as hazardous waste disposal, OSHA Right-to-Know, company policy and

     maintains a safe  working environment.

6. Approves all add-on sales and repair orders before submitting them to the technicians,

    monitoring for sales and hours relative to expectations, as required.

7. Establishes and maintains good working relationships with vocational and technical schools to

    enhance personnel recruitment activities.

Process

1. Understands and ensures compliance with manufacturer warranty and policy procedures.

2. Assists with rental and loaner fleet program management.

3. Accounts for all documents and ensures all documents are processed correctly.

4. Monitors daily productivity reports and corresponding payroll records; keeps repair techs informed of

    time allowances on each repair order.

5. Monitors and follows up on parts orders with the parts manager to ensure availability.

6. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of

    completed jobs for thoroughness and quality.

Housekeeping

1. Keeps abreast of new equipment and tools available and recommends purchases.

2. Oversees general grounds maintenance by doing periodic audits.

Customer Service

1. Ensures all customers are greeted promptly and given fair estimates on costs and time required

    for repairs and maintenance, handles customer complaints immediately; establishes and maintains

    follow-up will all customers to confirm satisfaction with the service experience.

                       Performs other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

1.   At least four years related experience and/or training in service and/or parts related;

    or equivalent combination of education and  experience; supervisory or management experience

    a plus.

2.  Effective interpersonal, written and oral communication skills and effective computer skills.

3. Ability to define problems, collect data, establish facts, and draw valid conclusions with a high

    mathematical aptitude to calculate figures and amounts (i.e.discounts, interest, commissions, etc.).

4. Manufacturer training preferred.

5. Valid Driver's License, acceptable driving record and at least 18 years of age required to drive

    company or customer vehicles.

PHYSICAL DEMANDS

1.      The employee is regularly required to talk and hear; frequently required to stand and walk;

       and occasionally required to sit, reach with hands and arms, smell and use hands to finger, handle,

      or feel.

2.  The employee must occasionally lift and/or move up to 50 pounds. 

3.  Specific vision abilities required by this job include close vision, distance vision, color vision,

     peripheral vision, depth perception, and ability to adjust focus.

4.  Able to work a consistent and predictable schedule as determined by business conditions and

    management.

WORK ENVIRONMENT

1. Frequent exposure to moving mechanical parts, fumes or airborne particles & occasionally exposed to

    outside weather conditions and vibration. 

2. The noise level in the work environment is usually moderate. (Use of ear and eye protection required

    when in shop area.)

Individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply for this Job Online please visit www.VillageAutomotiveGroup.com/